Schaezlerstraße 3, Augsburg
Schaezlerstraße 3, 86150 Augsburg, Germany
Lechwerke AG Customer Service | Opening Hours & Contact
The Lechwerke AG customer service in Augsburg is the central point of contact for private and business customers in the region who have questions about electricity and gas tariffs, meter readings, moving, cancellations, or modern energy solutions such as e-mobility. The location is at Schaezlerstraße 3, 86150 Augsburg, in immediate city center proximity near the Königsplatz junction, making it very accessible by bus and tram. For telephone inquiries, the free service hotline at 0800 539 539 1 is available; power outages can be reported around the clock to the 24-hour hotline 0800 539 638 0. The customer service can also be reached in writing via the central email address service@lew.de. On-site, the energy store in Schaezlerstraße offers fixed consultation hours; for individual energy solutions and detailed consultations, an appointment is recommended. Thanks to the central location, there are several parking garages within a short walking distance. This combination of a central address, fixed availability, and multi-channel support makes it easier for customers to directly contact the regionally established energy supplier.
Opening Hours and Availability of the LEW Customer Service in Augsburg
Those wishing for personal consultation benefit from clearly communicated times at the energy store at Schaezlerstraße 3. It is open Monday to Thursday from 9 AM to 12 PM and 1 PM to 4 PM, and on Friday from 9 AM to 12 PM and 1 PM to 3 PM. Especially for complex issues such as photovoltaic offers, heat pumps, wall boxes, or contract changes, it is advisable to make an appointment in advance to ensure sufficient consultation time. These on-site hours complement the telephone availability of the customer service: Customers can receive support on contracts, tariffs, advance payments, invoices, moves, and general service questions on weekdays at 0800 539 539 1. Additionally, the network company provides a 24/7 outage hotline where power outages can be reported immediately: 0800 539 638 0. This ensures that critical issues are recorded regardless of the day of the week or time. If someone prefers to clarify their issue in writing, they can use the email address service@lew.de or fill out the online contact form on the website and, if necessary, send documents such as invoices, order numbers, or meter readings directly. The headquarters of Lechwerke can also be reached at the phone number 0821 328-0. Together, this results in a comprehensive service model of on-site consultation, telephone hotline, and digital contact methods with clearly defined service times. The transparency of the hours facilitates planning for visitors coming from the surrounding areas and ensures reliable availability when a contract question needs to be clarified at short notice or when deregistering the old address in the context of a move.
Address, Directions, and Parking at Schaezlerstraße 3
The location at Schaezlerstraße 3 is situated in the heart of Augsburg and thus centrally located between Königsplatz, the main train station, and the city center. Due to its proximity to Königsplatz, visitors benefit from the bundling of several tram lines as well as numerous bus lines. Thus, arriving by public transport is comfortable; it is only a short tram ride or a short walk from the main train station. The location in a developed city structure offers not only gastronomy and retail but also good coverage with parking garages. For arriving by car, parking garages within a short walking distance are particularly recommended. The parking garage Schaezlerstraße at the address Schaezlerstraße 9a is located on the same street and is therefore a particularly close option. Also conveniently located is the parking garage Halderstraße, which is listed under Halderstraße 25 or 29a depending on the operator and is located in immediate proximity to the main train station; from there, one can reach Königsplatz on foot or with a short tram ride and continue to Schaezlerstraße. Another address with many parking spaces is the parking garage of the City-Galerie; it is centrally located and can be easily reached from Schaezlerstraße. Additionally, the parking garage in Bleigäßchen (Bleigäßchen 10) can be used, which also offers pedestrian access to the city center. Those who forgo the car can comfortably reach Schaezlerstraße via the trams that converge at Königsplatz. The location in immediate city center proximity also means that many routes are short: banks, postal services, shopping options, and gastronomy are in the immediate vicinity. For navigation in the vehicle, entering Schaezlerstraße 3, 86150 Augsburg is sufficient. Visitors should consider the inner-city traffic situation; during peak times, using public transport or choosing a parking garage with sufficient capacity is advisable. Bicycle racks and parking options can also be found in the vicinity of Königsplatz and along the side streets, making the journey by bike uncomplicated. The combination of tram connections, several parking garages, and short distances to central transfer points ensures very good accessibility from all directions.
Contact Methods: Phone, Email, Online Forms, and Emergency Numbers
The Lechwerke AG customer service relies on several parallel contact channels to ensure that inquiries are recorded quickly and appropriately. For standard questions regarding tariffs, contract start, advance payments, invoice explanations, move notifications, or changes to bank details, the free service hotline at 0800 539 539 1 is the first point of contact. There, customers receive information and support on weekdays; in many cases, inquiries can be clarified directly over the phone, or a callback with specific solution proposals is arranged. If there is a power supply disruption, the network outage hotline 0800 539 638 0 is available regardless of the day and time. This number is specifically intended to report outages, address hazards, or provide information on unusual network situations; the connection is designed for the quick reception of critical information. Customers can reach customer service in writing via service@lew.de. This method is particularly suitable if documents need to be attached or a written confirmation is desired. Additionally, a contact form is available on the website, which allows inquiries to be submitted in a structured manner along with customer number, meter number, or address details. Those who prefer to be directly connected to the headquarters can use the phone number 0821 328-0. For contractual declarations such as cancellations or revocations, traditional mail is still possible: letters should be addressed to Lechwerke AG, Schaezlerstraße 3, 86150 Augsburg. For internet products through LEW TelNet, a separate mailing address with the postal code 86136 is specified in the official information. With the variety of channels available, customers can choose according to urgency and personal preference: by phone for quick clarifications, electronically with document attachments, or in person at the branch when comprehensive advice is desired. This multi-channel service model improves accessibility and ensures that inquiries are processed in a more structured and faster manner.
Common Issues in LEW Customer Service: Contracts, Moving, Cancellations, Meters
In the everyday operations of customer service, recurring issues dominate, which are backed by clear processes. When starting a contract, customers can choose a desired tariff option, set advance payments, and provide bank details. Those moving should ideally report their move in and out online or by phone and provide the necessary meter readings; this precisely delineates the consumption periods. For cancellations, the supplier provides several ways: digitally via the website, by email, or traditionally by letter to the company address at Schaezlerstraße 3 in 86150 Augsburg. For high-speed internet products through LEW TelNet, a mailing address with postal code 86136 is additionally specified in the official notes. The standard notice period for terminating an electricity contract is one month before the end of the term, while in basic or substitute supply, a 14-day notice period is usually provided. Those wishing to exercise their right of withdrawal can do so in writing; the requirements and addresses are documented in the service notes. Meter changes, reading appointments, and reporting of meter readings are also standard topics. Here, it is helpful to have the customer number and preferably a photo of the meter reading ready to avoid follow-up questions. For electric vehicle users, information on electric tariffs, wall boxes, and funding options is available; personal discussions regarding the design of a charging infrastructure are possible in the energy store, especially if multiple parking spaces or load management issues are involved. Those wishing to increase their electricity from renewable sources can receive advice on offers with origin certificates or on the combination with a PV system. For all inquiries, the more precise the initial data (meter number, meter reading, address, desired contract date, previous provider) are transmitted, the faster customer service can offer suitable solutions. If an inquiry concerns the network level, customer service will refer it to the respective responsible unit of the network company; in case of supply disruptions, the specific outage hotline is the right entry point. Thus, sales, service, and network operations interlink without customers having to provide their information multiple times.
Reviews and Photos: What Do Customers Say, Where Are There Pictures?
Entries for the location in common industry and map portals confirm the address Schaezlerstraße 3, the central location near Königsplatz, the telephone contact methods, and the connection to the official online offerings. On map applications and in business directories, photos of the building, the entrance area, or the signage can often be found, providing a first impression for the journey. Customer reviews are naturally varied, ranging from very positive feedback about quick, solution-oriented communication to critical voices pointing out waiting times, the necessity of making an appointment, or the desire for written feedback. For a fair assessment, it is advisable to compare multiple sources and especially to refer to current entries, as service processes are continuously developed. Those needing photos for orientation can find them on major map platforms or in business directories; there, opening hours, phone numbers, and information on accessibility can often also be displayed. For binding information on service times, outage hotlines, or mailing addresses, however, the official website should always be consulted, as only there are short-term changes reliably and promptly traceable. Overall, a look into portals and directories shows a consistent picture: central city location, clearly designated contact channels, fixed consultation hours in the energy store, and a separate outage hotline for network issues. Those planning their visit can use this information to assess which contact method is the fastest, whether an appointment is sensible, and which parking garage or public transport connection is the best fit.
Company and Owner: Who Is Behind Lechwerke AG?
Lechwerke AG, based in Augsburg, is a regionally established energy company that supplies electricity and gas in Bavarian Swabia and offers a variety of energy services. Besides sales, the generation of hydropower traditionally plays an important role in the corporate group; official profiles state that the number of hydropower plants in the corporate group is several dozen. The electricity distribution network in the region is operated by the associated network company. On the ownership side, Lechwerke AG is primarily integrated into the E.ON group; the current publicly documented share of E.ON group companies is around 89.87 percent of the shares. This ownership structure reflects the ongoing realignment of the German energy industry, where large utility companies consolidate their regional holdings. For customers, it is particularly relevant that central functions such as customer service, billing, and product development are located in Augsburg and the region, ensuring short distances and regional expertise. The ownership structure creates synergies in areas such as IT systems, regulatory processes, or energy procurement, while the regional presence ensures that specific requirements of municipalities, businesses, and private households in Bavarian Swabia are addressed. The formal contact details of Lechwerke AG are transparently displayed: the address Schaezlerstraße 3, 86150 Augsburg, the headquarters at 0821 328-0, and the email address for contact or service-oriented mailboxes such as service@lew.de. In imprint and data protection documents, further legal information is provided, such as commercial register number, supervisory authority responsibilities, and notes on complaint and consumer rights. Overall, the customer service of Lechwerke presents itself as a regionally accessible interface of a large group: reachable on-site, by phone, and digitally, with clear times and a separate emergency chain for network disruptions. For customers, this means that both everyday issues regarding tariffs and invoices as well as more complex projects such as charging infrastructure, heat pumps, or photovoltaics can be competently supported on-site.
Sources:
- Lechwerke AG – Contact, Energy Store Augsburg, Opening Hours and Hotlines
- Lechwerke AG – Imprint with Address and Service Contacts
- Lechwerke AG – Cancellation, Revocation, and Mailing Addresses
- City Parking – Parking Garage Schaezlerstraße 9a in Augsburg
- Contipark – Parking Garage Halderstraße in Augsburg
- City of Augsburg – Overview of Hotels and Parking Spaces in Augsburg
- Municipality of Kissing – Outage Hotline LEW Distribution Network (24/7)
- Wikipedia – Königsplatz Augsburg, Public Transport Hub
- Lechwerke AG – Annual Report (Ownership Structure, Legal Information)
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Lechwerke AG Customer Service | Opening Hours & Contact
The Lechwerke AG customer service in Augsburg is the central point of contact for private and business customers in the region who have questions about electricity and gas tariffs, meter readings, moving, cancellations, or modern energy solutions such as e-mobility. The location is at Schaezlerstraße 3, 86150 Augsburg, in immediate city center proximity near the Königsplatz junction, making it very accessible by bus and tram. For telephone inquiries, the free service hotline at 0800 539 539 1 is available; power outages can be reported around the clock to the 24-hour hotline 0800 539 638 0. The customer service can also be reached in writing via the central email address service@lew.de. On-site, the energy store in Schaezlerstraße offers fixed consultation hours; for individual energy solutions and detailed consultations, an appointment is recommended. Thanks to the central location, there are several parking garages within a short walking distance. This combination of a central address, fixed availability, and multi-channel support makes it easier for customers to directly contact the regionally established energy supplier.
Opening Hours and Availability of the LEW Customer Service in Augsburg
Those wishing for personal consultation benefit from clearly communicated times at the energy store at Schaezlerstraße 3. It is open Monday to Thursday from 9 AM to 12 PM and 1 PM to 4 PM, and on Friday from 9 AM to 12 PM and 1 PM to 3 PM. Especially for complex issues such as photovoltaic offers, heat pumps, wall boxes, or contract changes, it is advisable to make an appointment in advance to ensure sufficient consultation time. These on-site hours complement the telephone availability of the customer service: Customers can receive support on contracts, tariffs, advance payments, invoices, moves, and general service questions on weekdays at 0800 539 539 1. Additionally, the network company provides a 24/7 outage hotline where power outages can be reported immediately: 0800 539 638 0. This ensures that critical issues are recorded regardless of the day of the week or time. If someone prefers to clarify their issue in writing, they can use the email address service@lew.de or fill out the online contact form on the website and, if necessary, send documents such as invoices, order numbers, or meter readings directly. The headquarters of Lechwerke can also be reached at the phone number 0821 328-0. Together, this results in a comprehensive service model of on-site consultation, telephone hotline, and digital contact methods with clearly defined service times. The transparency of the hours facilitates planning for visitors coming from the surrounding areas and ensures reliable availability when a contract question needs to be clarified at short notice or when deregistering the old address in the context of a move.
Address, Directions, and Parking at Schaezlerstraße 3
The location at Schaezlerstraße 3 is situated in the heart of Augsburg and thus centrally located between Königsplatz, the main train station, and the city center. Due to its proximity to Königsplatz, visitors benefit from the bundling of several tram lines as well as numerous bus lines. Thus, arriving by public transport is comfortable; it is only a short tram ride or a short walk from the main train station. The location in a developed city structure offers not only gastronomy and retail but also good coverage with parking garages. For arriving by car, parking garages within a short walking distance are particularly recommended. The parking garage Schaezlerstraße at the address Schaezlerstraße 9a is located on the same street and is therefore a particularly close option. Also conveniently located is the parking garage Halderstraße, which is listed under Halderstraße 25 or 29a depending on the operator and is located in immediate proximity to the main train station; from there, one can reach Königsplatz on foot or with a short tram ride and continue to Schaezlerstraße. Another address with many parking spaces is the parking garage of the City-Galerie; it is centrally located and can be easily reached from Schaezlerstraße. Additionally, the parking garage in Bleigäßchen (Bleigäßchen 10) can be used, which also offers pedestrian access to the city center. Those who forgo the car can comfortably reach Schaezlerstraße via the trams that converge at Königsplatz. The location in immediate city center proximity also means that many routes are short: banks, postal services, shopping options, and gastronomy are in the immediate vicinity. For navigation in the vehicle, entering Schaezlerstraße 3, 86150 Augsburg is sufficient. Visitors should consider the inner-city traffic situation; during peak times, using public transport or choosing a parking garage with sufficient capacity is advisable. Bicycle racks and parking options can also be found in the vicinity of Königsplatz and along the side streets, making the journey by bike uncomplicated. The combination of tram connections, several parking garages, and short distances to central transfer points ensures very good accessibility from all directions.
Contact Methods: Phone, Email, Online Forms, and Emergency Numbers
The Lechwerke AG customer service relies on several parallel contact channels to ensure that inquiries are recorded quickly and appropriately. For standard questions regarding tariffs, contract start, advance payments, invoice explanations, move notifications, or changes to bank details, the free service hotline at 0800 539 539 1 is the first point of contact. There, customers receive information and support on weekdays; in many cases, inquiries can be clarified directly over the phone, or a callback with specific solution proposals is arranged. If there is a power supply disruption, the network outage hotline 0800 539 638 0 is available regardless of the day and time. This number is specifically intended to report outages, address hazards, or provide information on unusual network situations; the connection is designed for the quick reception of critical information. Customers can reach customer service in writing via service@lew.de. This method is particularly suitable if documents need to be attached or a written confirmation is desired. Additionally, a contact form is available on the website, which allows inquiries to be submitted in a structured manner along with customer number, meter number, or address details. Those who prefer to be directly connected to the headquarters can use the phone number 0821 328-0. For contractual declarations such as cancellations or revocations, traditional mail is still possible: letters should be addressed to Lechwerke AG, Schaezlerstraße 3, 86150 Augsburg. For internet products through LEW TelNet, a separate mailing address with the postal code 86136 is specified in the official information. With the variety of channels available, customers can choose according to urgency and personal preference: by phone for quick clarifications, electronically with document attachments, or in person at the branch when comprehensive advice is desired. This multi-channel service model improves accessibility and ensures that inquiries are processed in a more structured and faster manner.
Common Issues in LEW Customer Service: Contracts, Moving, Cancellations, Meters
In the everyday operations of customer service, recurring issues dominate, which are backed by clear processes. When starting a contract, customers can choose a desired tariff option, set advance payments, and provide bank details. Those moving should ideally report their move in and out online or by phone and provide the necessary meter readings; this precisely delineates the consumption periods. For cancellations, the supplier provides several ways: digitally via the website, by email, or traditionally by letter to the company address at Schaezlerstraße 3 in 86150 Augsburg. For high-speed internet products through LEW TelNet, a mailing address with postal code 86136 is additionally specified in the official notes. The standard notice period for terminating an electricity contract is one month before the end of the term, while in basic or substitute supply, a 14-day notice period is usually provided. Those wishing to exercise their right of withdrawal can do so in writing; the requirements and addresses are documented in the service notes. Meter changes, reading appointments, and reporting of meter readings are also standard topics. Here, it is helpful to have the customer number and preferably a photo of the meter reading ready to avoid follow-up questions. For electric vehicle users, information on electric tariffs, wall boxes, and funding options is available; personal discussions regarding the design of a charging infrastructure are possible in the energy store, especially if multiple parking spaces or load management issues are involved. Those wishing to increase their electricity from renewable sources can receive advice on offers with origin certificates or on the combination with a PV system. For all inquiries, the more precise the initial data (meter number, meter reading, address, desired contract date, previous provider) are transmitted, the faster customer service can offer suitable solutions. If an inquiry concerns the network level, customer service will refer it to the respective responsible unit of the network company; in case of supply disruptions, the specific outage hotline is the right entry point. Thus, sales, service, and network operations interlink without customers having to provide their information multiple times.
Reviews and Photos: What Do Customers Say, Where Are There Pictures?
Entries for the location in common industry and map portals confirm the address Schaezlerstraße 3, the central location near Königsplatz, the telephone contact methods, and the connection to the official online offerings. On map applications and in business directories, photos of the building, the entrance area, or the signage can often be found, providing a first impression for the journey. Customer reviews are naturally varied, ranging from very positive feedback about quick, solution-oriented communication to critical voices pointing out waiting times, the necessity of making an appointment, or the desire for written feedback. For a fair assessment, it is advisable to compare multiple sources and especially to refer to current entries, as service processes are continuously developed. Those needing photos for orientation can find them on major map platforms or in business directories; there, opening hours, phone numbers, and information on accessibility can often also be displayed. For binding information on service times, outage hotlines, or mailing addresses, however, the official website should always be consulted, as only there are short-term changes reliably and promptly traceable. Overall, a look into portals and directories shows a consistent picture: central city location, clearly designated contact channels, fixed consultation hours in the energy store, and a separate outage hotline for network issues. Those planning their visit can use this information to assess which contact method is the fastest, whether an appointment is sensible, and which parking garage or public transport connection is the best fit.
Company and Owner: Who Is Behind Lechwerke AG?
Lechwerke AG, based in Augsburg, is a regionally established energy company that supplies electricity and gas in Bavarian Swabia and offers a variety of energy services. Besides sales, the generation of hydropower traditionally plays an important role in the corporate group; official profiles state that the number of hydropower plants in the corporate group is several dozen. The electricity distribution network in the region is operated by the associated network company. On the ownership side, Lechwerke AG is primarily integrated into the E.ON group; the current publicly documented share of E.ON group companies is around 89.87 percent of the shares. This ownership structure reflects the ongoing realignment of the German energy industry, where large utility companies consolidate their regional holdings. For customers, it is particularly relevant that central functions such as customer service, billing, and product development are located in Augsburg and the region, ensuring short distances and regional expertise. The ownership structure creates synergies in areas such as IT systems, regulatory processes, or energy procurement, while the regional presence ensures that specific requirements of municipalities, businesses, and private households in Bavarian Swabia are addressed. The formal contact details of Lechwerke AG are transparently displayed: the address Schaezlerstraße 3, 86150 Augsburg, the headquarters at 0821 328-0, and the email address for contact or service-oriented mailboxes such as service@lew.de. In imprint and data protection documents, further legal information is provided, such as commercial register number, supervisory authority responsibilities, and notes on complaint and consumer rights. Overall, the customer service of Lechwerke presents itself as a regionally accessible interface of a large group: reachable on-site, by phone, and digitally, with clear times and a separate emergency chain for network disruptions. For customers, this means that both everyday issues regarding tariffs and invoices as well as more complex projects such as charging infrastructure, heat pumps, or photovoltaics can be competently supported on-site.
Sources:
- Lechwerke AG – Contact, Energy Store Augsburg, Opening Hours and Hotlines
- Lechwerke AG – Imprint with Address and Service Contacts
- Lechwerke AG – Cancellation, Revocation, and Mailing Addresses
- City Parking – Parking Garage Schaezlerstraße 9a in Augsburg
- Contipark – Parking Garage Halderstraße in Augsburg
- City of Augsburg – Overview of Hotels and Parking Spaces in Augsburg
- Municipality of Kissing – Outage Hotline LEW Distribution Network (24/7)
- Wikipedia – Königsplatz Augsburg, Public Transport Hub
- Lechwerke AG – Annual Report (Ownership Structure, Legal Information)
Lechwerke AG Customer Service | Opening Hours & Contact
The Lechwerke AG customer service in Augsburg is the central point of contact for private and business customers in the region who have questions about electricity and gas tariffs, meter readings, moving, cancellations, or modern energy solutions such as e-mobility. The location is at Schaezlerstraße 3, 86150 Augsburg, in immediate city center proximity near the Königsplatz junction, making it very accessible by bus and tram. For telephone inquiries, the free service hotline at 0800 539 539 1 is available; power outages can be reported around the clock to the 24-hour hotline 0800 539 638 0. The customer service can also be reached in writing via the central email address service@lew.de. On-site, the energy store in Schaezlerstraße offers fixed consultation hours; for individual energy solutions and detailed consultations, an appointment is recommended. Thanks to the central location, there are several parking garages within a short walking distance. This combination of a central address, fixed availability, and multi-channel support makes it easier for customers to directly contact the regionally established energy supplier.
Opening Hours and Availability of the LEW Customer Service in Augsburg
Those wishing for personal consultation benefit from clearly communicated times at the energy store at Schaezlerstraße 3. It is open Monday to Thursday from 9 AM to 12 PM and 1 PM to 4 PM, and on Friday from 9 AM to 12 PM and 1 PM to 3 PM. Especially for complex issues such as photovoltaic offers, heat pumps, wall boxes, or contract changes, it is advisable to make an appointment in advance to ensure sufficient consultation time. These on-site hours complement the telephone availability of the customer service: Customers can receive support on contracts, tariffs, advance payments, invoices, moves, and general service questions on weekdays at 0800 539 539 1. Additionally, the network company provides a 24/7 outage hotline where power outages can be reported immediately: 0800 539 638 0. This ensures that critical issues are recorded regardless of the day of the week or time. If someone prefers to clarify their issue in writing, they can use the email address service@lew.de or fill out the online contact form on the website and, if necessary, send documents such as invoices, order numbers, or meter readings directly. The headquarters of Lechwerke can also be reached at the phone number 0821 328-0. Together, this results in a comprehensive service model of on-site consultation, telephone hotline, and digital contact methods with clearly defined service times. The transparency of the hours facilitates planning for visitors coming from the surrounding areas and ensures reliable availability when a contract question needs to be clarified at short notice or when deregistering the old address in the context of a move.
Address, Directions, and Parking at Schaezlerstraße 3
The location at Schaezlerstraße 3 is situated in the heart of Augsburg and thus centrally located between Königsplatz, the main train station, and the city center. Due to its proximity to Königsplatz, visitors benefit from the bundling of several tram lines as well as numerous bus lines. Thus, arriving by public transport is comfortable; it is only a short tram ride or a short walk from the main train station. The location in a developed city structure offers not only gastronomy and retail but also good coverage with parking garages. For arriving by car, parking garages within a short walking distance are particularly recommended. The parking garage Schaezlerstraße at the address Schaezlerstraße 9a is located on the same street and is therefore a particularly close option. Also conveniently located is the parking garage Halderstraße, which is listed under Halderstraße 25 or 29a depending on the operator and is located in immediate proximity to the main train station; from there, one can reach Königsplatz on foot or with a short tram ride and continue to Schaezlerstraße. Another address with many parking spaces is the parking garage of the City-Galerie; it is centrally located and can be easily reached from Schaezlerstraße. Additionally, the parking garage in Bleigäßchen (Bleigäßchen 10) can be used, which also offers pedestrian access to the city center. Those who forgo the car can comfortably reach Schaezlerstraße via the trams that converge at Königsplatz. The location in immediate city center proximity also means that many routes are short: banks, postal services, shopping options, and gastronomy are in the immediate vicinity. For navigation in the vehicle, entering Schaezlerstraße 3, 86150 Augsburg is sufficient. Visitors should consider the inner-city traffic situation; during peak times, using public transport or choosing a parking garage with sufficient capacity is advisable. Bicycle racks and parking options can also be found in the vicinity of Königsplatz and along the side streets, making the journey by bike uncomplicated. The combination of tram connections, several parking garages, and short distances to central transfer points ensures very good accessibility from all directions.
Contact Methods: Phone, Email, Online Forms, and Emergency Numbers
The Lechwerke AG customer service relies on several parallel contact channels to ensure that inquiries are recorded quickly and appropriately. For standard questions regarding tariffs, contract start, advance payments, invoice explanations, move notifications, or changes to bank details, the free service hotline at 0800 539 539 1 is the first point of contact. There, customers receive information and support on weekdays; in many cases, inquiries can be clarified directly over the phone, or a callback with specific solution proposals is arranged. If there is a power supply disruption, the network outage hotline 0800 539 638 0 is available regardless of the day and time. This number is specifically intended to report outages, address hazards, or provide information on unusual network situations; the connection is designed for the quick reception of critical information. Customers can reach customer service in writing via service@lew.de. This method is particularly suitable if documents need to be attached or a written confirmation is desired. Additionally, a contact form is available on the website, which allows inquiries to be submitted in a structured manner along with customer number, meter number, or address details. Those who prefer to be directly connected to the headquarters can use the phone number 0821 328-0. For contractual declarations such as cancellations or revocations, traditional mail is still possible: letters should be addressed to Lechwerke AG, Schaezlerstraße 3, 86150 Augsburg. For internet products through LEW TelNet, a separate mailing address with the postal code 86136 is specified in the official information. With the variety of channels available, customers can choose according to urgency and personal preference: by phone for quick clarifications, electronically with document attachments, or in person at the branch when comprehensive advice is desired. This multi-channel service model improves accessibility and ensures that inquiries are processed in a more structured and faster manner.
Common Issues in LEW Customer Service: Contracts, Moving, Cancellations, Meters
In the everyday operations of customer service, recurring issues dominate, which are backed by clear processes. When starting a contract, customers can choose a desired tariff option, set advance payments, and provide bank details. Those moving should ideally report their move in and out online or by phone and provide the necessary meter readings; this precisely delineates the consumption periods. For cancellations, the supplier provides several ways: digitally via the website, by email, or traditionally by letter to the company address at Schaezlerstraße 3 in 86150 Augsburg. For high-speed internet products through LEW TelNet, a mailing address with postal code 86136 is additionally specified in the official notes. The standard notice period for terminating an electricity contract is one month before the end of the term, while in basic or substitute supply, a 14-day notice period is usually provided. Those wishing to exercise their right of withdrawal can do so in writing; the requirements and addresses are documented in the service notes. Meter changes, reading appointments, and reporting of meter readings are also standard topics. Here, it is helpful to have the customer number and preferably a photo of the meter reading ready to avoid follow-up questions. For electric vehicle users, information on electric tariffs, wall boxes, and funding options is available; personal discussions regarding the design of a charging infrastructure are possible in the energy store, especially if multiple parking spaces or load management issues are involved. Those wishing to increase their electricity from renewable sources can receive advice on offers with origin certificates or on the combination with a PV system. For all inquiries, the more precise the initial data (meter number, meter reading, address, desired contract date, previous provider) are transmitted, the faster customer service can offer suitable solutions. If an inquiry concerns the network level, customer service will refer it to the respective responsible unit of the network company; in case of supply disruptions, the specific outage hotline is the right entry point. Thus, sales, service, and network operations interlink without customers having to provide their information multiple times.
Reviews and Photos: What Do Customers Say, Where Are There Pictures?
Entries for the location in common industry and map portals confirm the address Schaezlerstraße 3, the central location near Königsplatz, the telephone contact methods, and the connection to the official online offerings. On map applications and in business directories, photos of the building, the entrance area, or the signage can often be found, providing a first impression for the journey. Customer reviews are naturally varied, ranging from very positive feedback about quick, solution-oriented communication to critical voices pointing out waiting times, the necessity of making an appointment, or the desire for written feedback. For a fair assessment, it is advisable to compare multiple sources and especially to refer to current entries, as service processes are continuously developed. Those needing photos for orientation can find them on major map platforms or in business directories; there, opening hours, phone numbers, and information on accessibility can often also be displayed. For binding information on service times, outage hotlines, or mailing addresses, however, the official website should always be consulted, as only there are short-term changes reliably and promptly traceable. Overall, a look into portals and directories shows a consistent picture: central city location, clearly designated contact channels, fixed consultation hours in the energy store, and a separate outage hotline for network issues. Those planning their visit can use this information to assess which contact method is the fastest, whether an appointment is sensible, and which parking garage or public transport connection is the best fit.
Company and Owner: Who Is Behind Lechwerke AG?
Lechwerke AG, based in Augsburg, is a regionally established energy company that supplies electricity and gas in Bavarian Swabia and offers a variety of energy services. Besides sales, the generation of hydropower traditionally plays an important role in the corporate group; official profiles state that the number of hydropower plants in the corporate group is several dozen. The electricity distribution network in the region is operated by the associated network company. On the ownership side, Lechwerke AG is primarily integrated into the E.ON group; the current publicly documented share of E.ON group companies is around 89.87 percent of the shares. This ownership structure reflects the ongoing realignment of the German energy industry, where large utility companies consolidate their regional holdings. For customers, it is particularly relevant that central functions such as customer service, billing, and product development are located in Augsburg and the region, ensuring short distances and regional expertise. The ownership structure creates synergies in areas such as IT systems, regulatory processes, or energy procurement, while the regional presence ensures that specific requirements of municipalities, businesses, and private households in Bavarian Swabia are addressed. The formal contact details of Lechwerke AG are transparently displayed: the address Schaezlerstraße 3, 86150 Augsburg, the headquarters at 0821 328-0, and the email address for contact or service-oriented mailboxes such as service@lew.de. In imprint and data protection documents, further legal information is provided, such as commercial register number, supervisory authority responsibilities, and notes on complaint and consumer rights. Overall, the customer service of Lechwerke presents itself as a regionally accessible interface of a large group: reachable on-site, by phone, and digitally, with clear times and a separate emergency chain for network disruptions. For customers, this means that both everyday issues regarding tariffs and invoices as well as more complex projects such as charging infrastructure, heat pumps, or photovoltaics can be competently supported on-site.
Sources:
- Lechwerke AG – Contact, Energy Store Augsburg, Opening Hours and Hotlines
- Lechwerke AG – Imprint with Address and Service Contacts
- Lechwerke AG – Cancellation, Revocation, and Mailing Addresses
- City Parking – Parking Garage Schaezlerstraße 9a in Augsburg
- Contipark – Parking Garage Halderstraße in Augsburg
- City of Augsburg – Overview of Hotels and Parking Spaces in Augsburg
- Municipality of Kissing – Outage Hotline LEW Distribution Network (24/7)
- Wikipedia – Königsplatz Augsburg, Public Transport Hub
- Lechwerke AG – Annual Report (Ownership Structure, Legal Information)
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Reviews
H B (acevans)
5. March 2026
Same as with the many other complaints. They can't manage contracts at all and customer support is non existent.
Patrick
3. March 2026
From the initial problem report to the final solution, everything went perfectly. I reported a faulty charging station in Königsbrunn (activation via RFID was not possible, the display was flickering). Shortly thereafter, I received a personal response from Daniel R., who investigated the issue and resolved it transparently. Particularly positive was the fast, friendly, and solution-oriented communication. After the repair, everything worked flawlessly again – exactly as one would hope. It's clear that customer satisfaction is taken seriously here. A clear 5 stars for service, accessibility, and professionalism. This is how support should always be!
Mike
15. February 2026
I initiated the switch to LEW on October 28, 2025, and the cancellation of my old contract was confirmed for November 6. However, the switch was not implemented for months. Four written inquiries went unanswered, and six phone calls to customer service (with an average wait time of approximately 20 minutes) failed to clarify or resolve the issue. Consequently, I was switched to the significantly more expensive basic service plan, resulting in additional costs. Only with a letter dated February 11, more than three months later, did I receive another order confirmation (!) announcing that they would supposedly cancel my existing contract on my behalf on February 13. However, by this time, I already had a valid contract with another provider who had properly completed the switch and was now "allegedly" terminating this contract correctly. My withdrawal of the LEW order, due to the aforementioned events, had already been declared in writing four weeks prior. For me, the entire process represents a significant organizational and communication problem during the transition. The lack of written responses and the ineffectiveness of telephone attempts were particularly disappointing. The latest letter has now prompted me to contact the Energy Ombudsman and take legal action.
Fabian E.
4. March 2026
I used to be very satisfied with LEW, but the current contract was a complete disaster. Right from the start, the direct debit authorization didn't work. Instead, I repeatedly received payment reminders, even though everything was submitted correctly. It took numerous emails and phone calls before this simple issue was finally resolved. No sooner was that sorted out than the next problem arose: My cancellation date was postponed by six months without any apparent reason. I've been waiting for an email response for four weeks now – apart from the standard "being processed" message, I haven't received anything. After another phone call, I was assured that the change would be made, but nothing has happened to this day. I have never experienced such poor and unreliable customer service. LEW has completely ruined its previously good reputation for me. Reply: I've also contacted the service email address, but haven't received a reply for days.
Andrea M.
2. March 2026
Nothing against the employees there or Lechwerke in general; they probably do a great job. But having contracts foisted upon me by door-to-door salespeople in such an opaque manner is unacceptable. Here's what happened: Today, an employee of LEW (or a contracted salesperson?) showed up at my door and said LEW had to switch me to electricity from renewable energy sources, which would then be cheaper for me because of a price guarantee due to greater stability and less dependence on Iran, Russia, and so on. I then asked if I was signing an electricity contract with Lechwerke even though I might not want to. No clear answer, just hemming and hawing and emphasizing how important the switch was. I didn't understand; I thought I really had to have something changed. In the end, I was stuck with a new electricity contract with LEW. The electricity prices the employee quoted me at the door didn't sound too bad. Unfortunately, he omitted one small detail: they were net prices. I only saw it in the email confirmation. The gross prices: extortionate. And no, I'm a private consumer; net prices are nice, but they don't help me. Of course, I've now sent a cancellation notice to LEW and secured 24 months of electricity with my current provider at a lower price. In my opinion, this is misleading, bordering on fraud. I'm writing as a warning to anyone who might experience the same thing with LEW. LEW will probably emphasize that my case is an unfortunate isolated incident and that they will provide better training for their employees in the future. It's definitely not an isolated incident; they also pressured my neighbors into contracts. Seriously, LEW, why are you pulling this kind of stunt? Do you think everyone is stupid? What do you gain by being inundated with cancellations? Is it really worth paying all those sales reps? Is it good for your statistics? Or are you just taking all the money from older people who might genuinely not understand and don't even have internet access to find another electricity provider?